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I just worked with Sarah Lynn on an issue that involved an underwriter. She was very helpful and professional.We're very happy with Insurance Innovations. Excellent customer service!

Dave S.

19:29 10 Sep 21

Very friendly staff and service-oriented as opposed to some other companies

Gene D.

20:13 12 Jul 21

Tim has been covering our specialty insurance needs for construction layout in the Chicagoland area for many years. He has always jumped to provide coverage on our challenging and face paced projects. Always going above and beyond to satisfy our clients needs.

Kevin H.

17:55 15 Oct 19

The process to switch insurance to Insurance Innovations, Inc was very easy. Tim guided me through the process and provided different quotes. All decisions were up to me and I never felt pressured to make specific choices. Tim made recommendations that were very helpful and beneficial. I did have a couple claims, and that process was very smooth too. Tim initiated them and followed up throughout the process. I'm glad we made the switch.

Gary R

16:29 06 Oct 19

I switched over to Tim/Insurance Innovations 4-years ago after 20+ years with American Family. At that time, Tim provided a thorough review of my coverage, suggested needed changes, and lowered my premium cost considerably. Since that time Tim has provided outstanding and timely service. Tim is very knowledgeable and works very hard to meet his client’s needs. I highly recommend Tim to assist you with your auto/home/umbrella policy needs.

Jeff B.

03:31 02 Oct 19

We switched our personal lines of insurance to Insurance Innovations earlier this year. Tim spent time learning about our insurance needs, including our previous usage. He was able to use that knowledge to find us extremely competitive rates compared to the increase our current carrier wanted to implement. In addition, Tim brought to our attention a processing error by our prior carrier that resulted in a $1,000 deductible being returned to us! We look forward to having him quote on our small business insurance this year as well. Highly recommend!

Michelle Z.

21:46 01 Oct 19

Tim is always extremely responsive and such a pleasure to work with.

Sammy Van P.

21:31 01 Oct 19

Insurance Innovations (Tim Chopp) has been our agent for the last number of years. When our family was growing and cars being added Tim was always available with his insight and how best to handle any changes that needed to be made. Tim responds to our calls in a timely fashion and reviews the renewal policies when they come in to see if any changes can be made to ensure the best policy for the best cost.

Trent O

18:02 01 Oct 19

I moved all my insurance needs (Business, Home and Auto) over to Tim Chopp at Insurance Innovations after I bought my business. First: I saved a good amount of money. (which everybody loves) Second: His knowledge and advice was greatly appreciated. Especially on the business insurance, being that I was a new to all the ins and outs of business insurance. He took the time to explain every aspect. His response time is very prompt, to every question and concern I have ever had. Thanks Tim

lori R.

16:17 01 Oct 19

Tim has been my agent for several years and has provided excellent service. My kids have been in multiple accidents and has always been helpful with walking me through the claim process and always very responsive when I reach out. I also appreciate that he is looking out for me in that he makes sure I have the appropriate coverage at reasonable prices.

Jen A.

16:00 01 Oct 19

Great customer service. Prompt and very through in details when insuring auto and home together. We got competitive rates and actually saved money with Doug's help. Highly recommended!!

Steven R.

12:56 19 Jun 19

I have been with Doug Hansen & Associates for 2 years. I moved to then after I reviewed over 10 different insurance companies rates for auto and home. They had the best rates & have been great to work with!

Denise L.

18:27 13 Jun 19

I've had Doug Hansen & Associates for close to 10 years. It started out with auto insurance. Once I got my home, I stayed with them. I have an Acuity Insurance Policy with them. My rates are awesome.

Rob H.

01:27 23 Apr 19

Doug Hansen and Associates were very helpful to us when we switched from our previous carrier. Doug and his staff are very knowledgeable on all matters of insurance. Thanks.

Alice S.

16:51 25 Feb 19

Very nice costumer service. After 1 year of service with no accidents, my rates dropped 18$. There's not a lot of hassle with them.

Miryam M.

21:54 30 Dec 18

Always pleasant and helpful.

Lisa C.

13:29 19 Dec 18

Doug Hansen and Assoc. are very kind and concentrate .

Claudia H.

19:34 16 Nov 18

Very creative and easy to work with "digitally", I rarely (if ever) have needed to go to the office. Everything has been done on line or via email / phone calls. Best part is that my rates have consistently gone down with the company they helped me to find. With my previous insurance provider there was an increase at least annually and sometimes more often than that due to "overall losses" the company incurred which had to be shared among ALL policy holders (even IF I had no claims at all....). I would highly recommend Doug Hansen and Associates to anyone looking for good quality support and effective coverage.....(I can't guarantee rate decreases like I have experienced, but I can say that it is what I have experienced).

Jerry C.

23:55 26 Oct 18

Their ability to find the right company for each individual's need is so encouraging. So is their helpful manner.

Carol O.

18:00 26 Oct 18

Great people who put in place an excellent insurance plan for me. Thanks

Linda R.

15:20 20 Sep 18

Best rates around town.. will continue this year..

Darlene M.

00:09 20 Sep 18

Doug Hansen & Associates provides Exceptional Service!!! They go the extra mile at each interaction to make sure all bases are covered. Sarah Rose is FANTASTIC!!! Personal attention at every turn. Give them a chance to earn your business. You will be trilled!

J E.

20:56 19 Sep 18

Reliable, friendly service without bias.

J Michael W.

20:29 16 Aug 18

I went to Doug Hansen several years ago after handling my own insurance needs directly with the insurance company. DH and Staff found me better insurance at a more competitive price. When I needed to change insurance companies because my current company would not insure property up north, DH and Staff set me up with another national company and they handled all of the phone calls and paperwork. I can stop in anytime for personal service and they are always available to render advice via e mail or phone calls.

David U.

14:09 24 Jun 18

I could not be happier with them. They know me and my insurance needs, and provide outstanding customer service.

Bob B.

16:30 21 Jun 18

I've enjoyed their responsive customer service. They are a small and friendly agency that truly knows their customers. Nobody is "just a number" at Doug Hansen Insurance.

Robert B.

16:27 21 Jun 18

I have been with Doug Hansen & Associates for years. Everyone there has always been courteous, helpful and knowledgeable. Every year when the insurance goes up I have them price around and try to find something cheaper and they're really willing to do that without hesitation. The transitions when I bought new vehicles went really well they just make it easy and they all are very honest with their customers. I get a kick out of the happy birthday and Merry Christmas recording that I receive each year! Everyone is really great to work with and I appreciate that.

Cheryl P.

08:13 01 Jun 18

I have used Doug Hansen Insurance for many years now both thanks to my parents and their existing relationship and also because the insurance is just great. They make the process thorough and easy to understand, and any time I move, they made adjustments to my policy and paperwork in a very timely manner. They are super friendly and caring as well. =) Thank you!

Stephanie A.

19:19 25 May 18

Doug reviewed our insurance needs for property and auto in 2015 and replaced our coverage with better policies and a substantial reduction in our premiums! This was timely since I was retiring and needed the expense savings. He also helped me to understand the complicated Medicare world and got me the right Advantage C plan to fit my needs. He and his staff have always been friendly and promptly answered my questions. I recommend this firm for your insurance needs.

David K.

12:15 22 May 18

Love Doug and his associates. Very kind and leave me Bday Voicemails. I have called and talked to his office and have continued to get very competitively priced coverage.

Jeremy P.

00:25 22 May 18

Small time atmosphere, big time presence and help; not only with auto and home insurance but guidance in our medicare

John E.

21:13 21 May 18

The service you receive is almost as if you are a family member or their only client !!! I would recommend them for all your insurance needs!! so glad I’m a part of the Hanson family !!

Charlotte Q.

21:06 21 May 18

I’ve had my insurance through Doug Hansen for a decade now. Zero complaints, easy to work with.

Brendan T.

20:17 21 May 18

I have been with Doug Hansen insurance for years. Even sent some of my family here. They are helpful and knowledgeable. And i have great rates. Will be looking for many years to come with them. Thank you also for the birthday wishes. And Christmas voicemail from the whole staff. Love it. Keep up the good work.

Darlene M.

19:59 21 May 18

Same day response. have saved me empower in the past or sent me to another source for my needs

Wm G.

16:53 24 Apr 18

I moved to the Thiensville from out of state last year and the agents at Doug Hansen & Associates were so helpful and kind in getting me and my husband all set up with insurance. I'm so grateful we've got great people on our team!

Lexy L.

12:24 24 Apr 18

Doug and his staff are proactive and very attentive to your insurance needs.

Joel D.

19:40 10 Apr 18

I changed my auto and homeowners insurance to Doug Hansen Agency last year. Rates and coverage were better than what I had and the staff is friendly and professional. Highly recommend.

Doug R.

22:15 01 Apr 18

Our experience with the agents at Hansen & Associates reflects people who are dedicated to finding the best insurance coverage for all your needs, patient while exploring all aspects of matching you to the best company and service-minded in their dedication to providing you with the information you need, quickly, to make your insurance decisions. For us, Diane and Sarah have been incredibly professional and thorough as they answered our many questions and gave us excellent input to help us make the best choices. Friendly, personable and genuine, Hansen's folks are the best!

Carolann P.

01:57 24 Mar 18

great agency , tells you what he can help you with, but isn't pushy . been with them for years .. very happy

don G.

23:02 23 Mar 18

Great agency to work with! Friendly associates. They work hard to find me good rates.

Terry H.

16:26 23 Mar 18

we are very satisfied with the help and assistance recieved from this agency. They are always available and helpful.

Richard G.

14:22 23 Mar 18

Doug Hansen has given me good advice after my husband died. I appreciate it very much!

Marilyn S.

14:12 23 Mar 18

Good agency to deal with, friendly people, fair rates.

BobandNancy H.

17:33 30 Jan 18

Dough Hanson is honest and reliable. Best rates. He is on the spot if you need to make a claim.

Donna M.

18:38 26 Jan 18

I have nothing but praise for Doug Hansen and Associates. They always go the extra mile and have never been anything but professional and extremely helpful. No fear calling them a 5 star company

chuck Z.

17:51 26 Jan 18

Doug Hansen & Associates has been great! After my last awesome agent at a different company retired, I was automatically transferred to a rude lady that judged me and expressed her opinions about my personal records. I called around to try to find a company that would help me understand my insurance needs and was friendly. Doug Hansen & Associates have exceeded those expectations. I have been able to work with them via phone and email which is convenient for me and they helped me decide the perfect coverage. They have been friendly and accommodating throughout. I recommended them to my parents who made the switch and I would recommend them to anyone else too.

Nicole S.

17:36 26 Jan 18

Doug Hansen has provided me great service for all of my insurance needs. This has included home, cars, motorcycle, and umbrella policy for my rentals. Fast and easy with a realistic price! Thanks Doug and everyone else at Doug Hanson and associates!!

Jojo B.

01:41 22 Dec 17

We chose Doug Hansen & Associates a few years back on a whim trying to find new agent who would help us get better rates. Not only did they do that, they were personable, professional, always friendly and responsive. Needless to say we're still with them and very grateful for their excellent customer service!

Heidi Hampton D.

23:22 21 Dec 17

I was in a very broken state of mind when I was referred to Doug Hansen & Associates. They were able to help me with affordable car insurance. Much appreciated

Claudia H.

19:43 21 Dec 17

Great Customer Service!! Very competitive prices.

John R.

17:28 06 Dec 17

Doug Hansen & Associates are real professionals; good service, good products and great attitudes. Thanks DH&A!

Rolland K.

15:37 18 Nov 17

They have always been helpful in the past. Nice people. Very helpful when needed. I do need to contact them again to go over our current insurance to make sure we are on track.

Mary S.

20:28 16 Nov 17

Doug and his staff are always helpful and knowledgeable. They have saved me money on insurance on multiple occasions. Even if you think you know how to shop rates and get the best deal, I would recommend you give them a shot. I was with him when he was a state farm agent, but now he has more flexibility to tailor insurance via multiple companies and easily beat up on his old employers rates.

Paul K.

20:06 16 Nov 17

Doug and his staff have been delightful and painless to work with. They are extremely competent, professional, trustworthy, and ethical. We have been extremely satisfied with their service and coverage provided. We met Doug for the first time as a prospective client and left as "friends"!

Michael D.

15:13 07 Nov 17

We have been customers with Doug and the team for a couple of years now. They always answer our questions timely and provide great support to us. They did a great job of explaining all of our different insurance options. We ended up getting more insurance for less than what we were paying with a different company. We have been very satisfied.

Angela M.

02:33 06 Nov 17

Great trustworthy people! Always friendly,knowledgeable and willing to help you get great rates. Prompt about returning phone calls. Awesome customer service: )

Wendy W.

01:00 03 Nov 17

Doug Hansen and associates are very reliable people.
They were Johnny on the spot when we had a accident,
They take time to help you. They are very knowledgeable about your needs.
I would recommend them for your insurance.

Jack M.

23:45 02 Nov 17

Great company! Always fast, reliable service with reasonable rates! Highly recommend!

Lauren R.

01:00 01 Nov 17

Doug Hansen and Associates is a fabulous insurance agency dedicated to providing quality insurance at affordable rates. They are very knowledgeable, friendly, and go above and beyond to ensure that customers are taken care of!

Katie B.

23:52 31 Oct 17

Honest and dependable...

Paul C

22:19 31 Oct 17

I have been doing business with Doug for years! His whole team is very knowledgeable and quick to respond. I have never had to wait more than 12 hours for any kind of response. Most of my communication is via email, which is very helpful in this crazy world! They will take the time to shop prices and make sure you are protected the way you should be - not more than you need, but certainly enough to protect you and your family. I would highly recommend his team for your insurance needs!

Yvonne C.

19:43 31 Oct 17

Great rates, great service!

Lauren R.

11:55 15 Aug 17

Responsive and friendly. Good coverage at reasonable rates.

Bob K

14:47 22 Jun 17

Good response time to any questions I have.

john H.

14:39 22 Jun 17

Doug and his experienced staff were able to handle all of my insurance needs (Home, Auto, Umbrella Liability), and find a quality carrier with great rates. I highly recommend Hansen & Associates.

Dennis D.

23:09 22 May 17

Doug Hansen and his entire staff have always been professional, quick to respond and genuinely dedicated to stellar customer service. We have found them to be very knowledgeable in answering all our insurance questions and willing to take all the time necessary resolve any issues in order to meet our needs. This agency has far exceeded our expectations!

David P.

23:00 17 May 17

Always helpful, accurate, and on your side!

helene M.

20:13 17 May 17

Doug Hansen & Associates Insurance has been a great company to work with for my insurance needs. They're very professional, courteous, and always willing to help answer any questions I may have.

Jim S.

17:41 17 May 17

They helped my mom find a great rate for car insurance. Very knowledgeable and caring. Took the stress away! These people really care. Thank you!

Kara E.

02:00 30 Mar 17

excellent people to work with

Bill E.

17:08 17 Mar 17

This agency is comprised of true people who care about people. Response to questions and concerns is quick and thorough, and policies are indeed tailored to individuals and businesses needs.

Heidi G.

11:33 04 Mar 17

Helped us with our business insurance. Great communication and customer service.

Nathaniel P.

01:33 16 Feb 17

Doug worked with my family and I to create an insurance package that helped save us over $600! He personally met with my dad and is always willing to go above and beyond his call of duty. Doug is very pleasant, committed, and a wonderful agent! I have recommended Doug to all of my family and friends! If you want to save money, Doug is the person to call!

Katherine B.

15:37 29 Aug 12

Doug worked with me to revamp my home owners, auto, and business insurance; saving me hundreds of dollars. Doug got to know me personally so he could tailor the insurance to my needs and even dropped-off paper work at my house to expedite the process. I have already recommended Doug to many of my friends!

Dan H.

20:58 01 Aug 12

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