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I am so pleased with Tim Chopp and his staff at Insurance Innovations in Grafton, WI. We moved our home and auto to Insurance Innovations earlier this year, then one month ago, my 19-year-old daughter crashed her car when she hit a deer going approximately 50 miles an hour in Mequon. Thankfully, my daughter was not injured. Adding to my gratitude is the fact that my insurance provider immediately jumped into action, providing her with a loaner car and got the damaged car into a body shop very quickly. The work on the car was done very thoroughly and no one would ever know that it had been in a major accident and the turnaround time was brief and impressive. Thank you Tim and staff for providing such a quality service!

Cecile D.

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Tim, Sarah and the team have been instrumental in helping us to navigate complex world of insurance for both our business and personal needs- they make difficult concepts understandable and we're better able to make decisions. I've referred friends to them!

CRN S.

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Sarah Lynn Runkel did a fantastic job of helping us work through two complicated insurance needs. She was patient and with us every step of the process, communicating with us regularly. We cannot speak more highly of Sarah Lynn and the work she and Insurance Innovations did for us. Would highly recommend.

Jim R.

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Good people, very patient in setting up my new insurance carrier!

Ted F.

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We just switched to Insurance Innovations and have been very pleased with the service so far. The staff are knowledgeable, courteous, and quick to respond. I’m happy to work with a local company and trust that they will fulfill all of our insurance needs!

Sabrina H

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I just worked with Sarah Lynn on an issue that involved an underwriter. She was very helpful and professional.We're very happy with Insurance Innovations. Excellent customer service!

Dave S.

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Very friendly staff and service-oriented as opposed to some other companies

Gene D.

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Tim has been covering our specialty insurance needs for construction layout in the Chicagoland area for many years. He has always jumped to provide coverage on our challenging and face paced projects. Always going above and beyond to satisfy our clients needs.

Kevin H.

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The process to switch insurance to Insurance Innovations, Inc was very easy. Tim guided me through the process and provided different quotes. All decisions were up to me and I never felt pressured to make specific choices. Tim made recommendations that were very helpful and beneficial. I did have a couple claims, and that process was very smooth too. Tim initiated them and followed up throughout the process. I'm glad we made the switch.

Gary R

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I switched over to Tim/Insurance Innovations 4-years ago after 20+ years with American Family. At that time, Tim provided a thorough review of my coverage, suggested needed changes, and lowered my premium cost considerably. Since that time Tim has provided outstanding and timely service. Tim is very knowledgeable and works very hard to meet his client’s needs. I highly recommend Tim to assist you with your auto/home/umbrella policy needs.

Jeff B.

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We switched our personal lines of insurance to Insurance Innovations earlier this year. Tim spent time learning about our insurance needs, including our previous usage. He was able to use that knowledge to find us extremely competitive rates compared to the increase our current carrier wanted to implement. In addition, Tim brought to our attention a processing error by our prior carrier that resulted in a $1,000 deductible being returned to us! We look forward to having him quote on our small business insurance this year as well. Highly recommend!

Michelle Z.

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Insurance Innovations (Tim Chopp) has been our agent for the last number of years. When our family was growing and cars being added Tim was always available with his insight and how best to handle any changes that needed to be made. Tim responds to our calls in a timely fashion and reviews the renewal policies when they come in to see if any changes can be made to ensure the best policy for the best cost.

Trent O

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I moved all my insurance needs (Business, Home and Auto) over to Tim Chopp at Insurance Innovations after I bought my business. First: I saved a good amount of money. (which everybody loves) Second: His knowledge and advice was greatly appreciated. Especially on the business insurance, being that I was a new to all the ins and outs of business insurance. He took the time to explain every aspect. His response time is very prompt, to every question and concern I have ever had. Thanks Tim

lori R.

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Tim has been my agent for several years and has provided excellent service. My kids have been in multiple accidents and has always been helpful with walking me through the claim process and always very responsive when I reach out. I also appreciate that he is looking out for me in that he makes sure I have the appropriate coverage at reasonable prices.

Jen A.

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Great customer service. Prompt and very through in details when insuring auto and home together. We got competitive rates and actually saved money with Doug's help. Highly recommended!!

Steven R.

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I have been with Doug Hansen & Associates for 2 years. I moved to then after I reviewed over 10 different insurance companies rates for auto and home. They had the best rates & have been great to work with!

Denise L.

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Doug Hansen and Associates were very helpful to us when we switched from our previous carrier. Doug and his staff are very knowledgeable on all matters of insurance. Thanks.

Alice S.

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Very creative and easy to work with "digitally", I rarely (if ever) have needed to go to the office. Everything has been done on line or via email / phone calls. Best part is that my rates have consistently gone down with the company they helped me to find. With my previous insurance provider there was an increase at least annually and sometimes more often than that due to "overall losses" the company incurred which had to be shared among ALL policy holders (even IF I had no claims at all....). I would highly recommend Doug Hansen and Associates to anyone looking for good quality support and effective coverage.....(I can't guarantee rate decreases like I have experienced, but I can say that it is what I have experienced).

Jerry C.

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Best rates around town.. will continue this year..

Darlene M.

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Doug Hansen & Associates provides Exceptional Service!!! They go the extra mile at each interaction to make sure all bases are covered. Sarah Rose is FANTASTIC!!! Personal attention at every turn. Give them a chance to earn your business. You will be trilled!

J E.

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I've enjoyed their responsive customer service. They are a small and friendly agency that truly knows their customers. Nobody is "just a number" at Doug Hansen Insurance.

Robert B.

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Love Doug and his associates. Very kind and leave me Bday Voicemails. I have called and talked to his office and have continued to get very competitively priced coverage.

Jeremy P

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Small time atmosphere, big time presence and help; not only with auto and home insurance but guidance in our medicare

John E.

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I’ve had my insurance through Doug Hansen for a decade now. Zero complaints, easy to work with.

Brendan T.

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I changed my auto and homeowners insurance to Doug Hansen Agency last year. Rates and coverage were better than what I had and the staff is friendly and professional. Highly recommend.

Doug R.

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great agency , tells you what he can help you with, but isn't pushy . been with them for years .. very happy

don G.

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we are very satisfied with the help and assistance recieved from this agency. They are always available and helpful.

Richard G.

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I have nothing but praise for Doug Hansen and Associates. They always go the extra mile and have never been anything but professional and extremely helpful. No fear calling them a 5 star company

chuck Z.

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Doug Hansen & Associates has been great! After my last awesome agent at a different company retired, I was automatically transferred to a rude lady that judged me and expressed her opinions about my personal records. I called around to try to find a company that would help me understand my insurance needs and was friendly. Doug Hansen & Associates have exceeded those expectations. I have been able to work with them via phone and email which is convenient for me and they helped me decide the perfect coverage. They have been friendly and accommodating throughout. I recommended them to my parents who made the switch and I would recommend them to anyone else too.

Nicole S.

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We chose Doug Hansen & Associates a few years back on a whim trying to find new agent who would help us get better rates. Not only did they do that, they were personable, professional, always friendly and responsive. Needless to say we're still with them and very grateful for their excellent customer service!

Heidi Hampton D.

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I was in a very broken state of mind when I was referred to Doug Hansen & Associates. They were able to help me with affordable car insurance. Much appreciated

Claudia H.

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Great Customer Service!! Very competitive prices.

John R.

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They have always been helpful in the past. Nice people. Very helpful when needed. I do need to contact them again to go over our current insurance to make sure we are on track.

Mary S.

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Doug and his staff have been delightful and painless to work with. They are extremely competent, professional, trustworthy, and ethical. We have been extremely satisfied with their service and coverage provided. We met Doug for the first time as a prospective client and left as "friends"!

Michael D.

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We have been customers with Doug and the team for a couple of years now. They always answer our questions timely and provide great support to us. They did a great job of explaining all of our different insurance options. We ended up getting more insurance for less than what we were paying with a different company. We have been very satisfied.

Angela M.

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Great trustworthy people! Always friendly,knowledgeable and willing to help you get great rates. Prompt about returning phone calls. Awesome customer service: )

Wendy W.

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Honest and dependable...

Paul C

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I have been doing business with Doug for years! His whole team is very knowledgeable and quick to respond. I have never had to wait more than 12 hours for any kind of response. Most of my communication is via email, which is very helpful in this crazy world! They will take the time to shop prices and make sure you are protected the way you should be - not more than you need, but certainly enough to protect you and your family. I would highly recommend his team for your insurance needs!

Yvonne C.

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Great rates, great service!

Lauren R.

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Responsive and friendly. Good coverage at reasonable rates.

Bob K

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